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Implementation & Custom Solutions

Built Around Your Organization,
Not the Other Way Around

No two organizations operate the same way.

That's why AICX™ is not deployed as a one-size-fits-all product. Every implementation is configured around your structure, workflows, audience, and goals.

This page explains how AICX™ is implemented, customized, and extended using Smart Modules.

A Configurable Platform, Not a Fixed Product

AICX™ is designed to be configured, not installed.

Your organizational structure
Your audience segments
Your communication priorities
Your operational workflows

The platform adapts to:

You don't adapt your organization to the platform.
The platform adapts to you.

Smart Modules

Modular Capabilities That Power Custom Solutions

Smart Modules are pre-built, configurable capability blocks within the AICX™ platform.

Activate specific functions without custom development

Support complex, tailored implementations

Compose solutions with only what you need

Each solution is composed of the Smart Modules it needs.
Nothing more. Nothing unnecessary.

Examples of Smart Modules

Depending on your solution and use case, Smart Modules may include:

Interaction routing and intent recognition

Appointment scheduling and confirmations

Event registration and reminders

Lead capture and follow-up automation

Member or constituent onboarding

Volunteer or participant activation

Notifications and broadcast logic

Conversational commerce and payments

Reporting and performance dashboards

Smart Modules work together as a system, not as isolated features.

How Smart Modules Are Applied

Smart Modules are:

  • Selected based on your goals

  • Configured to match your workflows

  • Activated per solution or department

  • Governed centrally for consistency and control

This allows AICX™ to support:

  • Single-solution deployments

  • Multi-solution environments

  • Organization-wide interaction ecosystems

How Implementation Works

1

Discovery & Alignment

We begin by understanding:

  • Who you need to interact with
  • What actions matter most
  • Where friction exists today
  • How success is measured

This ensures Smart Modules are aligned to outcomes, not assumptions.

2

Platform & Smart Module Configuration

Based on discovery, we configure:

  • Interaction flows and logic
  • Language and cultural context
  • Smart Modules required for your use case
  • Automation rules, permissions, and roles

You only activate what you need.

3

Solution Mapping

We determine whether your implementation requires:

  • A single solution
  • Multiple AICX™ solutions
  • Or a hybrid configuration

All powered by the same platform and Smart Module foundation.

4

Launch, Learn, and Optimize

Once live:

  • Interactions are monitored
  • Smart Modules are fine-tuned
  • Performance is measured
  • Optimization is continuous

The platform improves as it operates.

Custom Solutions for Complex Organizations

Some organizations require advanced configurations.

AICX™ supports:

Custom interaction logic

Specialized Smart Module combinations

Multi-department deployments

Multi-region and multilingual environments

Integration with existing systems

Smart Modules allow complexity without chaos.

Designed to Scale With You

AICX™ implementations are built for growth:

Start with core Smart Modules

Add new capabilities over time

Expand to new audiences or regions

Evolve without rebuilding systems

The platform scales as your organization evolves.

What to Expect After the Demo

After your demo, you'll receive:

A recommended Smart Module configuration

A proposed solution architecture

Clear next steps for implementation

Transparent scope and timeline

No surprises. No black boxes.

Ready for a Solution Designed for Your Organization?

Whether you need a single solution or a custom, multi-module implementation, AICX™ is built to fit your organization.

Talk to an AICX™ Specialist Request a Demo