AICX™ is built with security, privacy, and reliability at its core. The platform is designed to protect sensitive data, maintain system integrity, and ensure availability for organizations operating in enterprise and regulated environments.
From infrastructure to messaging delivery, every layer of AICX™ is engineered to support secure, compliant, and dependable digital engagement.
AICX™ operates on Microsoft Azure, one of the world's most secure and highly certified cloud infrastructures.
Azure provides a resilient foundation with enterprise-grade controls for identity management, encryption, monitoring, and operational continuity. This infrastructure enables AICX™ to meet the security expectations of Chambers of Commerce, associations, enterprises, and public-facing organizations.
AICX™ leverages Microsoft Azure services that support a broad portfolio of internationally recognized compliance frameworks, including:
These frameworks represent Azure's compliance offerings across its cloud services. Actual compliance for any AICX™ deployment depends on configuration, data types processed, enabled services, and the customer's specific regulatory obligations.
Organizations should evaluate compliance requirements based on their own legal, regulatory, and operational context.
AICX™ applies security best practices across infrastructure, application, and operational layers, including:
These controls are designed to reduce risk, protect data integrity, and support secure operations at scale.
AICX™ delivers conversational engagement through the organization's official WhatsApp Business Platform account or other authorized messaging channels.
Organizations using AICX™ are responsible for ensuring their messaging practices comply with applicable laws, regulations, and platform policies, including WhatsApp Business Platform requirements.
Every interaction on AICX™ runs through encrypted, authenticated channels. Messages are protected across desktop and mobile, with controlled access, session management, and full conversation integrity from first contact to resolution.
AICX™ is designed for organizations that require governance, accountability, and data oversight. Enterprise dashboards support compliant operations, role-based access, and secure visibility across members, partners, and internal teams.
Every action, interaction, and transaction is logged with precision. Secure analytics and audit trails provide transparency, traceability, and operational insight without compromising data privacy or system integrity.
Real-time dashboards surface performance signals, usage patterns, and system activity, enabling organizations to monitor operations proactively and respond quickly to anomalies or operational risks.
AICX™ protects real people behind every conversation. Whether automated or assisted by live agents, all interactions are encrypted, permissioned, and designed to safeguard user trust across devices and touchpoints.
AICX™ connects WhatsApp with ERP, CRM, payments, e-commerce, loyalty, and service systems through controlled, secure integrations. Data flows are governed, segmented, and protected across every connected platform.
AICX™ relies on trusted technology partners to deliver secure and reliable services.
Additional subprocessors may be used depending on deployment, integrations, and customer requirements. Detailed subprocessor information is available upon request.
AICX™ is a digital communication platform that delivers and connects information authorized and provided by the client, or created by approved partners and validated by the client, to users who have agreed to receive communications.
Security governance, platform integrity, and system operations are centrally managed to ensure consistency, reliability, and long-term stability, while customers retain responsibility for content authorization, consent management, and regulatory compliance specific to their use case.
Security is not a feature. It is a continuous commitment.
AICX™ is designed to support transparency, accountability, and responsible data stewardship across every deployment.
Contact our team for detailed security, compliance, and deployment documentation.