Last Updated: December 22, 2025
At AICX™, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
By accessing or using AICX™, you agree to the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Service Delivery: To provide, maintain, and improve our AI-powered customer experience platform and related services.
Communication: To send you service updates, security alerts, technical notices, and support messages.
Analytics & Improvement: To analyze usage patterns, develop new features, and enhance platform performance.
Security & Compliance: To protect against fraud, maintain security, and comply with legal obligations.
Marketing: To send promotional communications about features, updates, and events (with your consent where required).
We may share information with third-party vendors who perform services on our behalf, such as cloud hosting, analytics, payment processing, and customer support.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
We may share information with third parties when you have given us explicit permission to do so.
Important: We do not sell your personal information to third parties for their marketing purposes.
We implement industry-standard security measures to protect your information, including:
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
Request access to your personal data we hold
Update or correct inaccurate information
Request deletion of your personal data
Receive your data in a portable format
Object to certain data processing activities
Unsubscribe from marketing communications
To exercise your rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
We retain your personal information for as long as necessary to:
When data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or other legally approved mechanisms to protect your information in accordance with applicable data protection regulations.
We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.
Required for platform functionality
Help us improve our services
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AICX™ is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected], and we will take steps to delete such information.
Our platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party services before providing them with your personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of AICX™ after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help.
Our commitment to data protection and privacy compliance: